SERVICE LEVEL AGREEMENT
12 VISITS EACH
YEAR
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1st Visit (Monthly): Care Visit
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2nd Visit (Month 6): Minor Service
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3rd Visit (Month 12): Major Service
STAFF AUDIT & TRAINING
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Staff & Management to undergo refresher training on machines on every visit.
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Staff to be audited on operational abilities on machine.
MACHINE
AUDIT
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Recipe Parameter Check Grinder Blade Check
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Full Machine Calibration (Milk, Grind Weight, Espresso Volume)
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Inspection of electrical components & water/ drainage piping.
Warranty Definition:
Covers defects in materials and workmanship
Valid for 12 months from date of purchase
Repairs or replacements done at no cost (excluding misuse, user error, or environmental damage)
Wear & tear parts not included
PREVENTATIVE SERVICE AGREEMENT
CARE VISIT
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Machine Audit Deep clean
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Recipe Parameter check
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Refresher Training
MINOR SERVICE
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Machine Audit
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Minor service kit
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Deep clean
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Recipe Parameter check
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Refresher Training
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Pre Filter-Replaced
MAJOR SERVICE
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Machine Audit
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Major service kit 1 &2
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Deep clean
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Recipe Parameter check
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Refresher Training
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Pre Filter &Main Water Filter Replaced
PRICING TERMS & CONDITIONS
Warranty Definition:
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Rental pricing estimated and subject to finance approval & review
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This is a rent to own rental agreement
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Package pricing valid till June 2026
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Water filtration kits & packages can vary depending on water quality in each area
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Major & outlying installation ,training & delivery charges can very depending on site location
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Financing through TECHNOFIN
Maintence & Repairs Terms and Conditions
12 month Warrenty on all equipment categories
NB: Technical Rates Subject to Negotiation and adoption of Group Technical Rate on Service Level Agreement
Bevwiz Techncal Rates
Title | Description | Rates 2026 |
|---|---|---|
Pick up and Delivery | Pick up and delivery - Within 30km of Major Cities | R890.00 |
Mileage | Mileage - Addition R7,35 After initial 30km | R7.35 |
Call out A/H2 | Call out - After hours on Sunday and Puublic holidays including Labour | R2 080.00 |
Call out A/H1 | Call Out- After hours and saturdays - including first of hour Labour | R1 560.00 |
Call out | Call Out- Within 30km of Major Cities including the first hour of Labour | R1 040.00 |
